At Formula Tyres TRD L.L.C ("Formula Tyres", "we", "us"), customer satisfaction matters to us. This policy explains when you can return a product, how refunds are calculated and paid, and what to do if something arrives damaged or is not what you ordered.

It applies to every order placed on formulauae.com and to purchases made at our Al Barsha and Al Quoz branches in Dubai. Please read it before you buy — placing an order confirms that you accept these terms alongside our Terms & Conditions.

Nothing in this policy limits your statutory rights under UAE consumer protection law.

Your rights as a consumer in the United Arab Emirates are protected by Federal Law No. 15 of 2020 on Consumer Protection and its implementing regulations. In summary, you are entitled to:

• Goods that match their description, are fit for their normal purpose and are free from manufacturing defects;
• Clear pricing in UAE Dirhams (AED), inclusive of 5% VAT, with no undisclosed charges;
• A repair, replacement or refund where a product is defective, counterfeit or materially different from what was advertised;
• A tax invoice for every purchase, which is also your proof of purchase for any claim.

These rights sit alongside the manufacturer warranty supplied with your tyres or wheels and are not replaced by it.

We accept change-of-mind returns within 2 days (48 hours) of delivery or collection, provided that:

• The product is new, unused and uninstalled;
• Tyres and wheels have not been fitted, mounted, balanced or driven on;
• The product is in its original condition and packaging, with all labels, stickers and protective film intact;
• Your tax invoice or proof of purchase is provided;
• Any free gift, promotional item or accessory supplied with the order is returned with it.

A tyre only has to be mounted on a rim once for it to count as used, even if the vehicle has never been driven. Please check the size, load index, speed rating and quantity on your invoice before booking a fitting.

Returns will not be accepted where:

• Tyres or wheels are used, fitted, mounted, balanced or damaged;
• The product shows signs of mounting, balancing, kerbing or road use;
• The request is made more than 2 days after delivery or collection — defect and warranty claims are handled separately, see "Warranty Claims" below;
• The item was made or ordered specially to your specification, including custom wheel finishes, bespoke offsets and special-order sizes not normally held in the UAE;
• Packaging, labels or protective film have been removed, defaced or destroyed;
• Valves, TPMS sensors, wheel weights, tyre sealant, nitrogen or any other consumable has already been fitted or used;
• The product was sold as clearance, ex-display or "as is" and this was disclosed at the point of sale.

Fitting, balancing, alignment, disposal and other services that have already been performed cannot be returned, because the work has been carried out.

If your order arrives damaged, incomplete, or is not what you ordered, tell us within 7 days of delivery and we will put it right at no cost to you.

• Please inspect your delivery before you sign for it, and note any visible damage to the packaging on the delivery note.
• Email formulafw@gmail.com with your order number and photographs of the item, the DOT manufacture-date code on the sidewall, and the outer packaging.
• We will arrange collection and either replace the item or issue a full refund — including any delivery or fitting charge you paid — at your choice.

Do not fit a tyre or wheel that you believe is incorrect or damaged. Once it has been fitted we can no longer treat it as a delivery error.

Returns are arranged through us and not through the manufacturer — please do not send anything to the brand directly.

1. Email formulafw@gmail.com or call your nearest branch — Al Barsha +971 54 272 7274 or Al Quoz +971 4 338 9298 — quoting your order number.
2. Tell us which items you are returning and why, and attach photographs where the item is damaged or incorrect.
3. We will confirm in writing whether the return is accepted and give you a return reference.
4. Bring the item to either branch during opening hours, or ask us to arrange collection — see "Return Shipping and Collection" below.
5. We inspect the item on arrival and confirm the outcome by email, normally within 2 working days.

Our branches are open Monday to Sunday, 8:00 AM – 10:30 PM.

Once your return has been received and inspected, we will email you to confirm whether the refund has been approved.

• Approved refunds are issued to the original method of payment only. We cannot refund a card other than the one used to pay, and we cannot refund in cash where the order was paid by card.
• Card refunds are submitted within 3 working days of approval. Your bank then typically takes a further 7 to 14 working days to post the amount to your statement — that part is controlled by your bank, not by us.
• Orders paid by Tabby or Tamara are refunded through that provider, which then adjusts or cancels your remaining instalments. Allow up to 14 working days for the plan to update.
• Orders paid by cash on delivery are refunded by bank transfer to an account in the name of the person who placed the order. Please supply the IBAN and account holder name.
• Refunds are made in AED. If you paid in another currency, your bank's exchange rate on the day of the refund applies and we are not responsible for any difference.

Every refund is accompanied by a credit note showing the 5% VAT element split back out, issued against your original tax invoice.

For accepted change-of-mind returns we refund the price you paid for the goods. The following may be deducted:

• The original delivery charge, where one was paid and the goods themselves were not faulty;
• The cost of collection, if you asked us to collect rather than returning the item to a branch;
• Any fitting, balancing, alignment or disposal service that has already been carried out;
• The value of a promotional gift or discount that the return makes you no longer eligible for — for example a "buy 4, get free fitting" offer where you return one tyre from the set.

No deduction is made where the item was faulty, damaged in transit or incorrectly supplied.

We replace items where they are defective, damaged on arrival or incorrectly supplied. If you would simply like a different size, brand or specification instead, this is treated as a change-of-mind return of the original item and a fresh purchase of the replacement, subject to the eligibility rules above.

Where the replacement costs more, the difference is payable before it is released. Where it costs less, the difference is refunded to your original method of payment.

To request an exchange, email formulafw@gmail.com quoting your order number, or bring the item to Formula Tyres TRD L.L.C, Al Quoz 3, Umm Suqeim Road, Al Barsha, Dubai, United Arab Emirates.

You may cancel an order at any point before it is dispatched, or before your fitting appointment begins, at no charge. Email or call us as early as you can and quote your order number.

Once an order has been dispatched, cancellation is treated as a return: the goods must come back to us unused and in their original packaging, and the outbound delivery cost may be deducted from your refund.

We reserve the right to cancel any order within 24 hours of it being placed — for example where an item turns out to be out of stock, where a price has been listed in error, or where we cannot verify the payment. In that case you are refunded in full and nothing is deducted.

You may return an eligible item free of charge by bringing it to either of our Dubai branches during opening hours.

If you would prefer us to collect it, we can arrange this across the emirates we deliver to. For change-of-mind returns the collection charge is deducted from your refund; for faulty, damaged or incorrectly supplied items collection is free.

If you choose to send the item yourself, you are responsible for the cost and for the item until it reaches us. Tyres and wheels are heavy and easily marked in transit, so please use a trackable service and keep the original packaging. We cannot refund an item we do not receive.

Returns address: Formula Tyres TRD L.L.C, Al Quoz 3, Umm Suqeim Road, Al Barsha, Dubai, United Arab Emirates.

A warranty claim is different from a return. Every tyre and wheel we sell is genuine stock carrying the manufacturer's own warranty against defects in materials and workmanship, typically for a fixed period from the date of purchase or until the tread reaches a stated depth, whichever comes first.

A warranty claim can be made even after a tyre has been fitted and driven on. It covers, for example:

• Tread or belt separation not caused by impact;
• Sidewall bulging or cracking that is not the result of kerbing, under-inflation or a road hazard;
• Manufacturing irregularities that cause persistent vibration after correct balancing.

It does not cover normal wear, punctures, kerb and pothole damage, sidewall cuts, damage caused by under- or over-inflation, misalignment, racing or off-road use, or fitting carried out elsewhere.

To make a claim, bring the tyre and your tax invoice to either branch. We inspect it and, where required, submit it for the manufacturer's technical assessment. If the claim is upheld, the outcome is a replacement or a pro-rata credit based on the tread remaining, in line with the brand's own warranty terms. Assessment usually takes 7 to 14 working days.

Fitting, balancing, valve replacement, wheel alignment and old-tyre disposal are services rather than goods. Once the work has been carried out it cannot be returned or refunded, except where the work itself was not performed correctly.

If you believe a service was carried out incorrectly, bring the vehicle back to the branch that performed the work within 7 days. We will re-inspect and, where the fault is ours, redo the work at no charge.

Where fitting was included free as part of a promotion, no monetary value is attributed to it and none is refundable.

If you have been told your refund is approved but have not received it:

1. Check your bank account and card statement again — refunds sometimes appear against the original transaction date rather than today's.
2. Contact your card issuer. Posting a refund can take several working days after we have submitted it.
3. Contact your bank, as there is often further processing time at their end.
4. If you have done all of this and more than 14 working days have passed, email formulafw@gmail.com with your order number and we will send you the payment reference so it can be traced.

For anything to do with returns, exchanges, refunds or warranty claims:

• Email: formulafw@gmail.com
• Al Barsha branch: +971 54 272 7274 — Al Quoz 3, Umm Suqeim Road, Al Barsha, Dubai
• Al Quoz branch: +971 4 338 9298 — Industrial Area 3, Sheikh Zayed Road, Dubai
• Opening hours: Monday – Sunday, 8:00 AM – 10:30 PM

Any dispute arising out of this policy is governed by the laws of the United Arab Emirates and is subject to the exclusive jurisdiction of the courts of Dubai.